Last Updated April 27, 2020.
Infinipoint Ltd. (“us“, “we” or “Company“) are committed to protect the privacy of our customers (“Customer(s)“) who are licensed to access or use our web-based management console in the cloud (the “Console“) and any other online services offered by the Company (collectively, the “Services“); and any individual who is authorized by our Customers to use the Services or has access to any of the data managed and analyzed by the Company (“User(s)“).
Please note that the term “you” shall refer to Customers and Users, as applicable.
We may collect the following types of data and information from or about you:
The first type of information is un-identified and non-identifiable information pertaining to you, which may be made available or gathered via your use of the Services (“Non-personal Information“). We are not aware of the identity of the user from which the Non-personal Information is collected. Non-personal Information which is collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information about your device (e.g., the device you use, the type of browser and operating system your device uses, language preference, access time, the website’s domain name from which you linked to the Services, IT asset management information, list of the endpoints, etc.). We may use this information in order to administer the Services and analyze this information to improve and enhance the Services by expanding their features and functionality. Such information may also be used for troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services. We may also collect information about your activity on the Services for auditing purposes (e.g., log files, requests to our cloud environment, etc.).
For the avoidance of doubt, if we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information as long as it remains combined.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information“). Such information may include:
The third type of information is endpoints information that may be any sort of data from the enterprise IT endpoints. By using the Console, we manage and analyze Customer’s logs and other data that are transmitted through our Customers’ systems and platforms. This data may include records of operations of Customer’s applications and systems and other information relating to Customer’s employees’ or end-users’ activities (“Endpoints Information“). It may also include data that a Customer or any User uses in connection with Customer’s account and any computational results that a Customer or any User derives from the foregoing through their use of the Console.
Such Endpoints Information is provided by the Customer (or its Users) and processed by us on our cloud-computing servers. The Company provides such services as a “data processor”, acting under the sole direction of its Customers and Users.
Please note that Endpoints Information is exclusively controlled by the Customer (or its Users), meaning that the Customer (or any Users authorized by the Customer to use the Console on its behalf), maintain ownership of their related Endpoints Information and determine their own policies regarding the data and content that is provided within the Endpoints Information, the access permissions and the retention periods of the Endpoints Information.
If you have any reason to believe that our Services are misused, in any way, please do not hesitate to inform us at: [email@example.com].
A “cookie” is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and may be used for various different purposes. These purposes include, among other things, allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and the Services quicker, easier and smoother.
We may use the following types of cookies:
You may remove the cookies by following the instructions of your device preferences. However, if you choose to disable cookies (including first-party cookies), some features of the Services may not operate properly and your online experience may be limited.
You can find out more about Fullstory by visiting https://www.fullstory.com/legal/privacy/
and opt out of its tracking by visiting https://www.fullstory.com/optout/
We do not rent or sell any Personal Information. We may share Personal Information with the following recipients: (i) our subsidiaries; (ii) affiliated companies; (iii) trusted subcontractors and third-party service providers (e.g., Google Cloud Platform, Confluent Platform, Elasticsearch); (iv) auditors or advisers of our business processes; and (v) any potential purchasers or investors in the Company.
We may share Personal Information with our recipients for any of the following purposes: (i) storing or processing Personal Information on our behalf (e.g., cloud computing service providers); (ii) assisting us with our business operations (e.g., processing and analyzing Endpoints Information); and (iii) performing research, technical diagnostics, personalization and analytics that will enable us to improve the Console and the Services.
We may also disclose Personal Information, or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our agreements), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our affiliates, our users, yourself or any third-party; (vi) for the purpose of collaborating with law enforcement agencies; and (vii) in case we find it necessary in order to enforce intellectual property or other legal rights.
Since we operate globally, it may be necessary to transfer data, including Personal Information, to countries outside the European Union. In these instances, we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
We retain the information that we collect from Customers and Users for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements (unless we are instructed otherwise). Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we may keep records containing Customers Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Please note that Endpoints Information obtained through our Services is fully controlled by the Customer. This means that the Customer (and not the Company) determines the policies and retention periods of the Endpoints Information.
Certain jurisdictions provide Users with certain statutory rights to their Personal Information. Subject to exemptions provided by law, and with proper identification, you may have the right to certain actions to your Personal Information such as:
If you wish to exercise any of these rights, contact us at: [firstname.lastname@example.org]. When handling your request, we will ask for additional information to confirm your identity (which may include Personal Information). However, please note that if you choose not to allow us to process your Personal Information, we may be prevented from providing our Services.
Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly at: [email@example.com].
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can file a complaint to the applicable data protection authority.
We take great care in implementing and maintaining the security of the Console, your information and Endpoints Information. We employ industry standard procedures and policies to ensure the confidentiality, integrity, and availability of your information and Endpoints Information, the safety of your Personal Information and prevent unauthorized use of any such information.
However, we cannot guarantee that hackers or unauthorized personnel will not gain access to information despite our efforts. You should note that by using our Services, your information would be transferred through third-party infrastructures that are not under our control (e.g., Google Cloud Platform). No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information and Endpoints Information, we cannot guarantee its absolute security, and we make no warranty, express, implied or otherwise, that we will prevent unauthorized access to our Services.
The Services are not designated to individuals under the age of 16. If you are under 16 years old, you should not use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information that is collected from you by us. In the event that we become aware that an individual under the age of 16 has shared any information, we will discard such information. If you have any reason to believe that a minor shared any information with us, it will be advisable to contact us at: [firstname.lastname@example.org].
If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at: [email@example.com].
The details of the Company are as follows:
34 Derech Kibbutz Galuyot, Tel Aviv, 6655018, Israel